Transforming Conflict

Coaching and Mediation

Ready for a change in your conflict situation?

Is conflict keeping you awake at night? Are you feeling like you want things to change, but are unsure how to make it happen?
Let us walk with you.

We believe conflict is a catalyst, not a crisis.

Our conflict resolution work helps people transform tension into growth. 

We provide proven methods to help settle your mind, offer specific tools that actually make a difference, and help people become the kind of person they want to be inside the tension of real relationships. Rather than simply resolving issues, we focus on formation—cultivating awareness, empathy, and emotional maturity.

Who is our process for?

Are you…

  • Preoccupied with an interpersonal conflict? 

  • Concerned about an upcoming conversation and want support for success?

  • Wanting to proactively build skills and understanding in the midst of conflict?

  • In conflict and the other party isn't interested in resolving it? 

  • In conflict with another party who is interested in working toward resolution? 

  • A leader who wants to enable teams to navigate conflict effectively?

  • Struggling to articulate the elements that have created conflict?

  • Unsure where to begin?

If you said "yes" to any of the above, our process and team are equipped to provide the structure, expertise, and support to help accomplish your goal.

What are the benefits?

In Your Body:

  • Better Sleep

  • Better Focus

  • Less Stress

  • Less Rumination

In Your Skills:

  • Listening

  • Identifying, Controlling, and Articulating Emotions

  • Constructive Communication

  • Personal Reflection

  • Confession, Apology, and Forgiveness

In Your Character:

  • Increased Self-Awareness

  • Increased Empathy

  • Humility

  • Inner Peace

  • Trust & Trustworthiness

In Your Group:

  • Restored Relationships

  • Restored Honor

  • Better Communication

  • Increased Unity

  • Ability to Model to Others

  • Improved Group Culture

  • Decreased Attrition

What makes our process unique?

A good friend does wonders for helping us through difficult times, but not all good friends have the resources, skills, and experience needed to help us gain traction.

We don’t start by putting you in a room with the other party. We have a process. We hold a structure to ensure safety.

We typically start with a debrief, giving you time to fully process your experience and see the underlying aspects that made the situation so difficult.

Next, we provide research-based coaching with input, training, and tools. Our conflict mediation coaches will be a supportive and knowledgeable source for encouragement and accountability. Coaching sessions are adapted to your personal schedule and conversation needs to equip you with the new skills and understanding. You will practice the necessary skills with your coach in advance to maximize your confidence and success when you meet with the other party.

Finally, when the various parties are prepared and coaches are confident all can participate in a productive, healthy conversation, we can mediate that discussion. We work to ensure that the conversation is handled in a safe and effective manner. If the other party isn’t willing or ready, your debriefing and coaching experience will still help you to navigate that difficult relationship.

How Does It Work?

Start with a 20-30 minute ‘discovery call’ to briefly share about your situation and see if it’s a good fit.

1

If it is a good fit, then the process starts with a professional debrief. This typically happens online. We’ve found that getting your whole story out and discovering what is at the heart of it is the most helpful place to start. You’ll take the time you need to process your story with someone trained to help you see what’s happening under the surface that’s having an impact on your relationship.

3

4

If and when each party is well prepared to have a healthy conversation, we will all meet in person to work through the conflict. We’ll set guidelines and boundaries and give you reminders of the skills we practiced during the coaching sessions.

2

Transition to a time of coaching and training, also done online. Each time we meet, you’ll receive some input or training, customized for your unique situation, on topics you’ll need to successfully navigate the conflict—even if the other person isn’t working on it with you.

Then, we’ll help you process how that topic uniquely applies to your specific situation. We’ll use profound, other-centered listening and carefully chosen, open questions to help you explore what’s inside of you that’s playing a role in this conflict.

We’ll help you choose plans to put into action what you are learning before we meet again, with the end goal of having a productive conversation with the other party (in most cases). This may include homework pieces related to the next training topic.

Together, we’ll choose the topic and training for the next session that will help you move toward your goal of successfully navigating this conflict.

FAQS

  • Sadly this is the case at times, however, you can still use the situation for your personal growth and development. Through coaching and sharing your story with a professional trained to help you learn from it, you may be equipped and more confident to engage the other party. Our process will help you garner the skills needed to have more helpful conversations in all your relationships.

  • Depending on your specific needs, you will likely:

    • Put words to the inner unsettledness you are experiencing.

    • Learn when to let go and when to speak up.

    • Discover what values and expectations are causing the conflict.

    • Grow in your cross-cultural competency.

    • Learn how to identify and handle your internal emotional reactions to conflict.

    • Become confident in using the most important communication skills needed to untangle conflicts.

    • Have an ongoing relationship with a coach who will support your process, be “with you” as a neutral outsider, and help you integrate your learning into new habits.

    • Grow in appreciation for the other party’s views without needing to compromise your own.

  • This process can help any groups in conflict, however for couples it may be helpful to consider our Navigating Desires and Decisions in Marriage or Marriage Counseling. If you are unsure, sign up on any of those pages and ask for a free consultation to assess what might be the best fit for your situation.

  • You can customize the pacing with your coach.

    While the specific timing can vary greatly, generally you can count on 3-5 hours debriefing, 4-8 hours in the coaching training process, and 6-16 hours in mediation (this varies depending on the number of people involved and the complexity of the conflict).

    The debrief and coaching process normally takes place online with your coach.

    They can also facilitate an in-person mediation if two parties are both being prepared.

  • We’d love to offer you a free consultation call to learn about your particular situation and what you are hoping to accomplish, to see if we can be of help. We’ll share our insights and answer your questions before you need to commit to anything.

    You can also get started with your debrief and decide at any time that you need to change directions.

Costs

Non-Profit

Debriefing: $45/hour

Coaching: $83/hour

Mediation:

$125/hour for field-level staff paying on their own for one facilitator.

$200/hour for field-level staff paying on their own for two facilitators (normative)

$250/hour for non-profit paid by the organization for one facilitator.

$400/hour for non-profit paid by the organization for two facilitators (normative).

Standard

Debriefing: $68/hour

Coaching: $125/hour

Mediation:

$190/hour for standard clients using one facilitator, paid out of pocket.

$300/hour for standard clients using two facilitators (normative), paid out of pocket.

$375/hour for standard clients using one facilitator, paid by the organization.

$600/hour for standard clients using two facilitators (normative) paid by the organization.

Get the training you need in a way that is personalized for your unique situation. But don’t just settle for training. Combine it with a coach to facilitate the path from knowledge to skills through practice, gentle accountability, and non-judgmental companionship on the journey.

Let’s get started

Signing up below is the first step to getting started. We’ll meet for a 20-30minute, free discovery session to learn more and see how you connect with your initial coach.