I was with my co-trainer who had recently arrived in Morocco, where we were getting ready to do a workshop on coaching and communication together. He was trying to get the SIM card for his phone working and had been in line waiting while I did some shopping in a nearby store. When I got back to the phone store, this is how our conversation went:
Did you get it fixed?
No, not yet.
Were they unable to unlock the old SIM card?
No . . . (with little more explanation)
Did they look it up to see if it had been deactivated?
No . . . (shared a bit more)
I asked a few more yes/no type questions and then finally asked . . .
Are you going to have to buy a new SIM card?
I don’t know, I haven’t talked to the lady yet.
Dumbstruck, all I could say was, “I should really attend a communication workshop and learn how to ask open questions, like, ‘How’s it going with your phone?’”
Read More